Malaysia and its customer service

i bet a lot of people has written about this but what happen yesterday was really pushing my nerve because i have been patient for numerous blunders from our customer services....

ok here's the scoop...i was having dinner at Manhattan Fish Market which is one of my favorite place to eat...i had problem with ulcers at my tongue and so i had to take soft food...sifting through the menu i saw an appetizer...clam chowder which comes with different type of meat so to speak..so i ordered salmon clam chowder...and share a big platter of seafood with a friend...

i waited....the drinks came...then continue waiting...and waiting...and waiting....guess what food came after all that waiting...the seafood platter.....so i was wondering...do they know what appetizer means???...

seriously people...if you want to work in the food industry....you have to know these things....appetizer means that you eat it before the main course comes....

and to make things worse...the seafood platter was nearly finish but there is still no sign of the clam chowder...i called the waiter and told him that i want to cancel the clam chowder...the waiter did not even try to explain why they could not deliver the clam chowder......

how busy can you get??i mean really...there is a group of people having a birthday party there but that does not mean that you can ignore other customers orders.....

to compare the situation with the one that i saw in Japan, it's like next to nothing.....imagine this..a restaurant so pack that there is a line outside...but the waiter is so efficient and the chef is so fast that my family got what we ordered within 10 minutes...and we did order an appetizer which COMES BEFORE THE MAIN COURSE MIND YOU....

we thought because the food was fast that it will not taste so good...boy were we wrong...it was as if a first class chef made our food with such precision in taste....it was really delicious..

so in light of all of this i want to make suggestion to our customer service system in Malaysia...do your job properly OK!!....we pay you when you take our orders..some so expensive that it cost as much as the food ...therefore we expect to be given excellent service....and DONT GIVE ME we are not Japanese but we are Malaysian and therefore we are entitle to having bad service crap....i'll kick ur asses so hard you wish you were the cleaners of that place...

make role models from other nations which are much more advance in their customer service..it is the only way to move ahead and be on equal footing...

till next time...sayonara ;)